Solas
Terms & Conditions
About This Website
Information on this website is general in nature and does not replace individual medical advice. Do not use the website or contact form for urgent medical concerns — in an emergency, call 000.
Appointment Requests
Online appointment requests, when accepted, use contact and scheduling details only. A preferred time is not a reservation or a confirmed appointment. The team will contact you to agree availability and confirm arrangements. No payment is taken through the request form. Please do not include health information; clinical forms and consents are arranged separately before care. Submitting a request does not establish clinical suitability or guarantee treatment.
The Program and Fees
- Suitability assessment: Free. 30 min · 15 min Dr Shae + 15 min Rob.
- Option 1: $130. Every 4 weeks · medication not included.
- Option 2: From $429. Every 4 weeks · starting price, final total agreed before enrolment.
No fee until suitability is confirmed. Your initial 30-minute medical suitability assessment is free. Option 1: AUD $130 every 4 weeks, medication not included. Option 2: from AUD $429 every 4 weeks, with treatment costs included only where your doctor decides treatment is clinically appropriate — never guaranteed. If your doctor confirms suitability and you consent to enrol, the option, final price and first payment date will be agreed in writing. No enrolment fee. Memberships are billed every 4 weeks (13 billing cycles a year).
Care inclusions
- Doctor-led weight management
- Individual treatment plan
- Weekly check-ins
- Weight-loss coaching
- General nutrition education and advice within our staff's scope (not dietitian services)
- Progress tracking
- Ongoing patient support (not staffed 24/7)
- Send us a question anytime — we reply when our team is available
Both options include the care and support listed here. Doctor follow-up and coaching frequency are confirmed in writing before you start. Option 2 is a starting price, not a fixed total: final inclusions, price and any variation rules are agreed before you commit.
Follow-up doctor consultations, where offered, are 20 minutes; coach session length will be confirmed before booking.
Treatment and separate costs
Option 1 does not include medication; any prescribed medication and pharmacy delivery costs are separate. Option 2 includes treatment costs only where your doctor decides treatment is clinically appropriate, as set out in your written terms. You may not be prescribed any medicine: payment never guarantees a prescription, supply or result. Pathology and other investigation costs are separate.
Other fees: there is no enrolment fee and no separate annual review fee. Doctor reviews your doctor considers clinically necessary for your care are part of membership — this does not mean unlimited appointments, and how often reviews occur is a clinical decision confirmed with you before you enrol. The only optional extra is the $80 basic blood test results review, offered only if clinically appropriate and you agree; pathology collection and test costs are not included.
Optional basic blood test review — $80 extra. This is a fee for the doctor to review basic blood test results you already have available. It does not cover having blood taken or any pathology/laboratory costs, which are separate. It is not included in other fees and is never charged automatically — it is only offered if clinically appropriate and you agree. It does not cover a specific test panel or unlimited tests, and it does not guarantee a diagnosis or any outcome. Exact scope and appointment length are confirmed before booking.
Telehealth Suitability
Not every concern can be managed online. Your doctor may recommend an in-person review with your GP or another provider.
Eligibility and Treatment
Treatment is only provided where your doctor considers it clinically appropriate — you may not be eligible for treatment. The initial medical suitability assessment is free, and no payment is taken until your doctor confirms you are suitable and you consent to enrol. Fees pay for care and support, not a guaranteed prescription or outcome. If we cancel or can't provide a service you have paid for, we will discuss a refund or credit. Nothing here limits your rights under the Australian Consumer Law.
Unsuccessful Payments
If a membership payment is unsuccessful, we will let you know and give you a secure way to update your details or pay. While a payment is unpaid, routine future appointments may need to be rescheduled, but any necessary clinical care will be considered individually. If you are experiencing financial hardship, please contact us so we can discuss options. Nothing here limits your rights under the Australian Consumer Law.
Cancellations
Please see our Cancellation Policy.
Privacy
How we handle your information is explained in our Privacy Policy.