Solas
Privacy Policy
Solas aims to handle personal and health information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information Collected Through This Website
Our contact form collects your full name, email address, phone number and the general question you write. These details are stored in our website database so we can read and reply to your enquiry. Please don't include medical history or other sensitive health details in the form.
Like most websites, our hosting provider may record standard technical information (such as IP address and browser type) to keep the site running and secure.
Information Collected When You Become a Patient
The preliminary eligibility check asks about service expectations only, not health information. An expiring, secure completion cookie permits one appointment request reference. We store only the check version and completion time with your request, not individual quiz answers. Clinical suitability is assessed separately by your doctor.
When online appointment requests are accepted, our booking form stores your first and last name, contact email, phone number, requested appointment type and preferred local time, timezone and acknowledgement of the privacy and booking terms. Authorized staff review these administrative details to arrange a time. A request is not a confirmed appointment. Booking requests are not automatically transferred to an external booking, calendar or messaging service. Staff arrange clinical forms and consents separately; the relevant provider’s privacy notices apply when you use that service.
This website does not collect medical history, clinical records, Medicare details or payment details. We will only ever collect health, identity or payment information for a clear purpose, with your consent and appropriate safeguards.
How We Use Your Information
- To respond to your enquiries
- To provide, manage and review your care
- To arrange prescriptions or investigations where your doctor considers them appropriate
- To manage payments and meet our legal and professional obligations
Sharing Your Information
We only share health information with your consent, where needed to provide your care (for example, with a pharmacy or pathology provider), or where required or permitted by law. We do not sell your information.
Access and Correction
You can ask to access or correct the personal information we hold about you by contacting us through our Contact page.
Questions or Concerns
Please contact us through our Contact page. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).